Contact Us

Q: How do I enroll in a program at ITB College? A: To enroll, complete and sign the ITB College Enrolment Contract, meet the admission requirements, and be at least 18 years old. You’ll receive a copy of the contract after signing.

Q: What language are courses offered in? A: All courses are delivered in English through online/virtual classes.

Q: What is the attendance policy for virtual classes? A: Students are expected to attend all classes on time. Instructors may deny entry to latecomers until a break. Repeated absences can result in dismissal.

Q: What if I need to miss a class? A: Please notify ITB College in advance if you will be absent from a class.

Q: When are course fees due? A: Fees are due by the dates specified in your Enrolment Contract.

Q: Are there additional fees? A: Yes, additional fees include:

• Exam rewrites (€75.00 each),

• Diploma/certificate reissuance (€150.00),

• Transcript reissuance (€80.00),

Q: Can I get a refund if I withdraw from a program? A:

• Full Refund: Available if you cancel within 14 days of signing the contract or if ITB College discontinues the program.

• Partial Refund (50%): Available if you cancel after 14 days but before the program begins.

• No Refunds: Withdrawals or expulsions after 14 days from the start of the program do not qualify for refunds.

Q: Will I be charged for books or equipment if I withdraw? A: Yes, ITB College may charge you for any books or equipment that have been issued.

Q: How are exams conducted? A: Exams are conducted according to the course plan. Follow all instructions, including switching off electronic devices during exams. Grades are typically provided within 4 weeks.

Q: Can I rewrite an exam if I don’t pass? A: Yes, you may rewrite an exam once for a €75.00 fee. If you fail again, you may retake the course at a 50% tuition discount.

Q: What if I miss an exam? A: Missing an exam will be marked as a "Fail" and counted as an attempt. You may contact ITB College to discuss options.

Q: What is the passing grade? A: A passing grade is 60%, based on the following breakdown:

• Final Exam: 60%

• Attendance: 10%

• Projects/Assignments: 20%

• Quizzes/Case Studies: 10%

Q: What happens if I don’t pass a course? A: Students who score below 60% may either rewrite the exam (fee €75.00) or retake the course at a 50% discount on tuition.

Q: How do I obtain my diploma or certificate? A: Diplomas and certificates are issued only after all fees are paid and required documents are submitted.

Q: Can I request a duplicate diploma or transcript? A: Yes, a duplicate diploma costs €150.00, and a transcript reissue costs €80.00.

Q: How does ITB College protect my personal data?

A: ITB College follows strict GDPR-compliant policies to ensure data privacy. For any questions or to exercise your data rights, contact support@itbcollege.com.

Q: Can ITB College change these terms?

A: Yes, ITB College reserves the right to amend terms and conditions. Updates will be communicated and published on the ITB College website.

Q: Who can I contact if I have further questions?

A: For any additional questions, reach out to our support team at support@itbcollege.com.