Question 1

1. Enrollment and Admission

Accepted Answer

Q: How do I enroll in a program at ITB College?
A: To enroll, complete and sign the ITB College Enrolment Contract, meet the admission requirements, and be at least 18 years old. You’ll receive a copy of the contract after signing.
Q: What language are courses offered in?
A: All courses are delivered in English through online/virtual classes.

Question 2

2. Attendance and Class Participation

Accepted Answer

Q: What is the attendance policy for virtual classes?
A: Students are expected to attend all classes on time. Instructors may deny entry to latecomers until a break. Repeated absences can result in dismissal.
Q: What if I need to miss a class?
A: Please notify ITB College in advance if you will be absent from a class.

Question 3

3. Payments and Fees

Accepted Answer

Q: When are course fees due?
A: Fees are due by the dates specified in your Enrolment Contract.
Q: Are there additional fees?
A: Yes, additional fees include:
 • Exam rewrites (€75.00 each),
 • Diploma/certificate reissuance (€150.00),
 • Transcript reissuance (€80.00),

Question 4

4. Refund Policy

Accepted Answer

Q: Can I get a refund if I withdraw from a program?
A:
 • Full Refund: Available if you cancel within 14 days of signing the contract or if ITB College discontinues the program.
 • Partial Refund (50%): Available if you cancel after 14 days but before the program begins.
 • No Refunds: Withdrawals or expulsions after 14 days from the start of the program do not qualify for refunds.
Q: Will I be charged for books or equipment if I withdraw?
A: Yes, ITB College may charge you for any books or equipment that have been issued.

Question 5

5. Examination Policies

Accepted Answer

Q: How are exams conducted?
A: Exams are conducted according to the course plan. Follow all instructions, including switching off electronic devices during exams. Grades are typically provided within 4 weeks.
Q: Can I rewrite an exam if I don’t pass?
A: Yes, you may rewrite an exam once for a €75.00 fee. If you fail again, you may retake the course at a 50% tuition discount.
Q: What if I miss an exam?
A: Missing an exam will be marked as a "Fail" and counted as an attempt. You may contact ITB College to discuss options.

Question 6

6. Academic Requirements

Accepted Answer

Q: What is the passing grade?
A: A passing grade is 60%, based on the following breakdown:
 • Final Exam: 60%
 • Attendance: 10%
 • Projects/Assignments: 20%
 • Quizzes/Case Studies: 10%
Q: What happens if I don’t pass a course?
A: Students who score below 60% may either rewrite the exam (fee €75.00) or retake the course at a 50% discount on tuition.

Question 7

7. Diplomas and Certificates

Accepted Answer

Q: How do I obtain my diploma or certificate?
A: Diplomas and certificates are issued only after all fees are paid and required documents are submitted.
Q: Can I request a duplicate diploma or transcript?
A: Yes, a duplicate diploma costs €150.00, and a transcript reissue costs €80.00.

Question 8

8. Privacy and Data Protection

Accepted Answer

Q: How does ITB College protect my personal data?
A: ITB College follows strict GDPR-compliant policies to ensure data privacy. For any questions or to exercise your data rights, contact support@itbcollege.com.()

Question 9

9. Amendments to Policies

Accepted Answer

Q: Can ITB College change these terms?
A: Yes, ITB College reserves the right to amend terms and conditions. Updates will be communicated and published on the ITB College website.

Question 10

10. Other Questions

Accepted Answer

Q: Who can I contact if I have further questions?
A: For any additional questions, reach out to our support team at support@itbcollege.com.()

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